FAQs

Qeep Digital was the first to introduce Smart eSIM Upgrade solutions to Sri Lanka, and we continue to lead the way in making next-generation eSIM technology accessible to more smartphone users. We help compatible smartphones access next-generation eSIM technology through innovative hardware and guided setup, making modern mobile connectivity more accessible for users in Sri Lanka and around the world.

An eSIM (Embedded SIM) is a digital version of a traditional SIM card. Instead of inserting a plastic SIM, you install a digital eSIM profile onto your device. Depending on your mobile network provider, an eSIM can be used for mobile data, voice calls, and SMS, while making it easy to switch between compatible local and international eSIM profiles without changing physical SIM cards.

eSIM technology offers many advantages over traditional SIM cards, including:

• 🌍 Use compatible local and international eSIM profiles.
• 📱 No need to swap physical SIM cards.
• ⚡ Activate supported mobile plans online, usually by scanning a QR code.
• 🔄 Easily switch between compatible eSIM profiles.
• ✈️ Stay connected while travelling using compatible travel eSIMs.
• 📶 Switch to another mobile network whenever needed.

A Smart eSIM Upgrade is our solution that enables compatible smartphones without built-in eSIM support to use local and international digital eSIM profiles. We achieve this by using a physical Smart eSIM together with a globally trusted Smart eSIM platform and app, allowing your phone to experience next-generation eSIM technology without replacing your device.

If your smartphone does not have built-in eSIM support, our Smart eSIM Upgrade allows compatible devices to install and use local and global digital eSIM profiles without replacing your phone. It lets you experience next-generation eSIM technology without spending much more on a flagship smartphone.

In addition to the standard benefits of eSIM technology, our Smart eSIM Upgrade offers these exclusive advantages:

• 💾 Store up to 9 eSIM profiles on your Smart eSIM.
• 🔄 Ultimate eSIM Freedom – install, remove, and manage compatible eSIM profiles whenever you need.
• 📲 Move your Smart eSIM to another compatible phone and securely access your stored eSIM profiles by signing in with the same email account.
• 🌍 Access an in-app global eSIM marketplace to purchase compatible travel eSIMs.
• 🤝 Receive dedicated local support from Qeep Digital.
• 🌐 Enjoy 24/7 in-app global support through the official app.
• ⭐ Powered by a globally trusted Smart eSIM platform.

Yes. Your smartphone must be carrier unlocked and have a working physical SIM card slot. Whether your phone uses a Nano, Micro, or Standard SIM does not matter, as our Smart eSIM comes in all three SIM sizes, just like a regular SIM card.

No. Most Android smartphones running Android 9 or later are compatible, but compatibility depends on the exact phone model. That’s why we perform a personalized compatibility verification for every smartphone before purchase, ensuring you receive a hassle-free experience.

Simply contact us on WhatsApp with your phone model. Many Android smartphones running Android 9 or later are compatible. However, compatibility depends on your phone’s exact model and hardware. Our team will perform a personalized compatibility verification before you place your order to ensure a smooth, hassle-free experience.

Every smartphone model is different. A personalized compatibility check helps us confirm that your device supports our Smart eSIM Upgrade before you place an order. This ensures a smooth, hassle-free setup and helps prevent incorrect purchases.

No. Our Smart eSIM Upgrade service is provided completely remotely, so there’s no need to visit us. We guide you through the entire setup process online, and your Smart eSIM is delivered free of charge anywhere in Sri Lanka.

Simply send us a message on WhatsApp with your phone model. We’ll verify your device compatibility, provide the latest price, and answer any questions before you place your order.

Simply contact us on WhatsApp with your phone model. We’ll verify your device compatibility, guide you through the reservation process, and help you complete your Smart eSIM Upgrade from start to finish.

We currently accept:

• Bank Transfer
• Online Card Payments
• Cash on Delivery (COD)

If you prefer to order with Cash on Delivery, please see “How does Cash on Delivery (COD) work?” below.

Yes. We provide our Smart eSIM Upgrade service island-wide. Your order will be delivered to your location, and our team will guide you through the entire setup process remotely via WhatsApp.

Yes. We provide free island-wide delivery across Sri Lanka for all eligible orders.

Yes. You can securely store up to 9 eSIM profiles on your Smart eSIM at one time. This allows you to easily manage and switch between local and international eSIM profiles whenever you need.

No. You can install or remove eSIM profiles whenever you need. Your Smart eSIM can store up to 9 eSIM profiles at one time. If you want to add a new profile after reaching the limit, simply remove an existing one to free up space.

Yes. Once your Smart eSIM Upgrade is complete, you can install local and international eSIM profiles from supported providers and easily switch between them whenever needed.

Yes. If you want to use your existing mobile number as an eSIM, you’ll need to visit your mobile network operator once to convert your physical SIM into an eSIM while keeping the same phone number. After that, you can install the eSIM profile onto your Smart eSIM and continue using your number as usual.

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It depends. If the eSIM profile has never been installed or activated on another device, you can install it on your Smart eSIM.

However, if the eSIM profile is already installed on another device, you’ll usually need to request a new replacement eSIM profile from your mobile network provider before installing it on your Smart eSIM.

The exact policy may vary depending on your mobile network operator.

If you change your phone, you can continue using your existing eSIM profiles on your new compatible device. Simply insert your Smart eSIM into the new phone and sign in to the official app using the same email address and login credentials you used on your previous device. Your securely stored eSIM profiles will then be available to use.

If your new phone is not compatible, you’ll need another compatible device to continue using your Smart eSIM.

Every Smart eSIM Upgrade purchased from Qeep Digital includes:

• Setup Assistance & 7-Day Hardware Guarantee
• 1-Year Limited Hardware Replacement Warranty
• Dedicated local after-sales customer support
• 24/7 in-app global support through the official app

If your verified compatible device cannot complete the initial setup due to a hardware-related issue with the product supplied by Qeep Digital, simply contact us within 7 days of receiving your order. After verifying the issue, we’ll provide a replacement product or a full refund, in accordance with our Shipping, Warranty & Refund Policy.

The warranty covers manufacturing defects and internal hardware failures that occur during normal use. If your claim is approved after inspection, we’ll provide a brand-new replacement unit.

The warranty does not cover accidental damage, water damage, fire damage, physical damage, misuse, unauthorized modifications, loss or theft, or issues caused by using the product with an unsupported or incompatible device.

Yes. Your original invoice, whether digital or printed, is required for all warranty and replacement claims.

Qeep Digital was the first to introduce Smart eSIM Upgrade solutions to Sri Lanka, and we continue to make next-generation eSIM technology accessible to more smartphone users.

We are committed to providing:

• Free personalized compatibility verification before purchase
• Secure ordering and payment options
• Free island-wide delivery
• Step-by-step setup assistance
• 7-Day Hardware Guarantee with full refund eligibility for qualifying issues
• 1-Year Limited Hardware Replacement Warranty
• Dedicated local after-sales support
• 24/7 in-app global support