Privacy Policy

Last Updated: 01 AUG 2026

At Qeep Digital, accessible through https://qeep.lk and our official communication channels, we are committed to protecting the privacy and security of our visitors and customers. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

We collect personal information when you voluntarily contact us through our website contact form, WhatsApp, email, telephone, or other official communication channels.

Contact Information

We may collect:

Full name
Phone number
Email address
Messages submitted through our website contact form

Order Information

When you place an order with us, we may also collect:

Shipping or delivery address
Screenshots of your phone’s specifications or settings provided through WhatsApp or other support channels for compatibility verification
Payment confirmation receipts, bank transfer slips, or transaction IDs

Payments are processed securely through authorized payment providers such as OnePay. We do not store your credit or debit card details on our servers.

Website Analytics

We use Google Analytics to collect anonymous website usage information, including:

IP address
Browser type
Device information
Approximate geographic location
Pages visited
Time spent on our website
Website interaction statistics

This information helps us improve our website and customer experience.

The information collected through Google Analytics does not directly identify individual visitors.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

Responding to inquiries submitted through our website contact form
Processing orders placed through WhatsApp or other official communication channels
Verifying smartphone compatibility before dispatching orders
Arranging island-wide delivery through Sri Lanka Post or authorized courier services
Sending order confirmations, shipping updates, and tracking information
Providing technical support and warranty assistance
Maintaining purchase records for validating our 1-Year Limited Hardware Replacement Warranty
Improving website performance through Google Analytics

We will never use your personal information for unsolicited marketing or sell your personal information to third parties.

3. Device Screenshots & Verification Privacy

Device screenshots provided during compatibility verification are used solely for technical assessment, order verification, warranty validation, and internal record-keeping.

We never sell, publish, or share your device information, screenshots, or support conversations with advertisers or third-party marketers.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our website.

You may disable or manage cookies through your web browser settings. However, some website features may not function properly if cookies are disabled.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties.

We only share the minimum information necessary to complete your order or provide our services with trusted third-party service providers, including:

Delivery Partners

Sri Lanka Post or authorized courier services receive only the information required to complete delivery, including:

Recipient name
Delivery address
Contact phone number

Payment Providers

Authorized payment providers, such as OnePay, and banking partners process payment transactions securely.

Analytics Services

Google Analytics collects anonymous website usage information to help us monitor and improve website performance.

6. Data Security & Storage

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Customer inquiries, invoices, purchase records, and other necessary information are securely retained only for as long as needed to:

Respond to inquiries
Provide warranty support
Comply with legal, tax, and accounting obligations
Resolve disputes

Device screenshots are retained only for as long as reasonably necessary to complete compatibility verification, provide warranty support, or comply with applicable legal obligations, after which they may be securely deleted.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw consent for future communications where applicable

Please note that certain records may be retained where necessary to provide warranty services, comply with legal, tax, or accounting obligations, or resolve disputes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page together with the revised Last Updated date.

9. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Qeep Digital

Website: https://qeep.lk

Email: hello@qeep.lk

WhatsApp & Phone: +94 720 522 522